0434 515 463

Terms & Conditions

by | Jan 27, 2019

Friendly Website Terms and Conditions

Introduction

Hi there and welcome! This website, www.chrysalishealthandwellbeing.com.au, is owned and operated by Chrysalis Health and Wellbeing [ABN 38 485 663 199]. I encourage people to ask my lots of questions, so if you do have any questions or need further information, please contact:

Kate Kernick

Phone: 0434 515 463

Email address: katek@chrysalishealthandwellbeing.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations, and I care  about making sure we both know where we stand. When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website. 

Please be assured that all products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website you will find blog posts, general information pertaining to counselling, and information on health and wellbeing. This information is provided solely for educational purposes and personal development.

MY RIGHTS & RESPONSIBILITIES

  • I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.
  • There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.
  • Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results
  • I may modify this information provided on this website at any time, including altering or deleting it without notice.

I may modify this information provided on this website at any time, including altering or deleting it without notice. (be careful with this last one if you have a paid membership site or forum where people invest a lot of time and effort in providing content.)

I do not claim to fix and heal you, however, I offer you alternatives and educate you on other ways of helping you to manage your symptoms

VISITOR RESPONSIBILITIES

  • Please contact me if you have any doubts or questions about the suitability of any form counselling or energy healing.
  • Any information provided in this website is for educational purposes only, and represent my own view point. Please use common sense and seek the help of a professional if you have any medical issues, before acting on any information I have provided in either the website or blog posts.
  • You are 100% responsible to use common sense, and you are 100% responsible for the choices and decisions you make.
  • Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances. It is advised that you seek medical advice concurrently if you have a health diagnosis.

DOWNLOADS

If you choose to download any material from my website that you are solely responsible for any viruses or other damage which might occur as a result of downloading material from my site.

EXTERNAL LINKS

I take no responsibility for any content of any external sites that may be linked on my website.

Specific Disclaimer

This disclaimer relates to my services. I provide holistic counselling services and I also offer energy healing services.  I support people to find clarity and solutions to their issues and problems in order that they be more empowered to make better life choices.  Energy healing supports the process and aids relaxation and a calmer nervous system.  It also helps clear energy blocks which helps facilitate healing.

MY RESPONSIBILITY

I like to be transparent and communicate fully how I operate my practice.  I list below my qualifications:

  • Bachelor of Counselling
  • Diploma of Natural Nutrition
  • Usui Reiki I and II

Within the counselling framework we work together to collaboratively seek reasonably achievable goals.  The process of counselling does not offer a quick fix, nor do I offer advice or tell you what you should do.  Counsellors must uphold high ethical standards and as such, must not make suggestive comments nor coerce you into doing something against your will. 

Energy Healing

Energy healing can assist many people, however it may not be suitable for you.  There is a growing scientific body of research showing its efficacy and health benefits, so it is somewhat evidence based, but results vary greatly and cannot be guaranteed, and may not necessarily be a cure-all for everything.

Any information provided in this website is for educational purposes only, and represent my own view point.  Please use common sense and seek the help of a professional if you have any medical issues, before acting on any information I have provided in either the website or blog posts.

If, in the unlikely event of anything untoward or concerning as the result of energy healing, please disclose this to me.  Please do your own research so that you can be sure you are making an informed decision.

Meditation

Meditation can be contra-indicated for people with a history of PTSD (Post Traumatic Stress Disorder) and I cannot guarantee that any meditation soundtracks or meditation methods I recommend within my website or blog posts will work for you.

YOUR RESPONSIBILITY

Please contact me if you have any doubts or questions about the suitability of any form counselling or energy healing.

Clients are offered full confidentiality in counselling, with only 3 exceptions, such as in the case of child abuse, matters of a serious criminal nature, threats of harm to self, others, or property, whether explicit or not, or if the practitioner deems it necessary to engage in supervision where my case may be mentioned in a non-disclosing manner designed to maintain your confidentiality.

You are obliged to disclose any criminal matters you are currently involved with, or have been involved with.  You jeopardise your confidentiality if it comes into my knowledge any undisclosed criminal matters.

PROBLEMS

  • Success of therapy is dependent upon how much the client is prepared to implement changes into their own life outside of the therapy room
  • This practice does not guarantee results; results vary
  • This practice does not guarantee single-session success, nor does it guarantee that only one session is needed for any issue, although change can start to occur within the first session

MY SERVICE SUITABILITY

My service is intended to benefit women in their 30s and 40s who look like they have everything on the surface but are stressed, exhausted (emotionally and mentally) and have lost clarity and wisdom.  They may be suffering from physical symptoms.  They feel disconnected and wonder if ‘this is it?’  I assist clients reconnect to their spirituality and innate wisdom to live a more fulfilling and empowered life.

Intellectual Property

COPYRIGHT

You may share my website content on any social media platform, however I request that you insert a link back to my website.  All the content you see on my website is my own work.

My logo is protected by copyright and may not, under any circumstances be copied and used in any way.

Payment Terms

FORMS OF PAYMENT

Packages

I accept direct deposit and Square payments (mobile card tap system which has multiple levels of encryption for peace of mind secure payments). 

My package includes six weekly sessions of one hour each. If you need extra support in between sessions, you can text me and I will get back to you as soon as I am able.

Payment of your package is due in full before the commencement of our first session together. My cancellation policy is 24 hours’ notice ahead of any scheduled appointment so that another client may take your place.

With full payment I include a free energy healing session.  Please let me know ahead of time if you are not interested in receiving one and would prefer a discounted session instead.

If you are ill on the day of your appointment, please text or call me as soon as you can to cancel.  There is no cancellation fee for illness.

If I am ill on the day of the appointment I will text or call you and will arrange to reschedule your appointment as soon as I am able.

PAYMENT PLANS

I do offer payment plans for people who are struggling financially.  Please call me to discuss this further if this applies to you.

SERVICE DELIVERY

I offer face to face sessions in person and also online.  I use Zoom which is a secure web based meeting ‘room’ (Skype cannot offer the same level of privacy as Zoom).  If you choose Zoom online sessions you will need a quiet space where you will not be overheard or disturbed for one hour, a phone or laptop with a camera, and decent internet speed.  I will send you a Zoom link before our session which you click on at the time of the meeting. I also recommend a glass of water, box of tissues plus pen and paper nearby.

Please see ‘Forms of Payment’ above if you cannot attend our scheduled meeting.

Consumer Guarantees

MINOR PROBLEM

If either of us are unable to attend a booked appointment due to ill health or extreme weather conditions, a session may be cancelled or rescheduled at short notice. 

MAJOR PROBLEM

Within the counselling framework we work together to collaboratively seek reasonably achievable goals.  The process of counselling does not offer a quick fix, nor do I offer advice or tell you what you should do.  Counsellors must uphold high ethical standards and as such, must not make suggestive comments nor coerce you into doing something against your will. 

If a complaint or issue arises about my service, please call me so we can arrange a mutually agreeable time to discuss the issue, within a one hour meeting held at my office

I consider a major problem if you feel that you are not achieving some of the outcomes you expect.  Please contact me immediately if you have concerns that you are not feeling any better.

SPECIFIC TERMS OF SALE

As you can appreciate, my time is precious, and I have bills to pay.  If you change your mind about proceeding with my services for any reason, please notify me as a matter or urgency and I will refund your payment in full.

 However, if after we have commenced our sessions together, you no longer wish to continue working with me, no refund will be available, unless there is some specific issue that comes under the above heading of ‘Major Problem’.

 No refund is offered for services already rendered.  If you become aware of any conflict of interest or any situation you know will potentially jeopardise our working relationship, you must inform me immediately.  Likewise, if I become aware of any conflict of interest where our therapeutic relationship might be compromised I will tell you immediately.

Visitor Information

RESPECTFUL COMMUNICATION

Please be respectful and considerate with comments left on this website and blog pages.  I will review all comments and any unacceptable, rude, inflammatory, or derogatory comments will be immediately deleted.

RESPONSIBLE ENGAGEMENT

If you elect to sign up to my newsletter you will not hear from me more than twice per month.  I hate being spammed so will not do so to anyone else. If you elect to sign up to my newsletter you will not hear from me more than twice per month.  I hate being spammed so will not do so to anyone else.

THIRD PARTY CONTENT

From time to time, I will post third party content on my website.  Any such content represents their opinion and is therefore your responsibility to make common sense use out of their material.

Jurisdiction Dispute Resolution

(it’s an uncomfortable but necessary discussion we need to have)

JURISDICTION

Chrysalis Health and Wellbeing is located in New South Wales, and as such this agreement is subject to the governing law of New South Wales.

NEGOTIATION

If there is any part of my service or website that you find unsatisfactory, or you wish to raise a complaint, Chrysalis Health and Wellbeing will make a genuine effort to resolve the dispute through negotiation and discussion.

MEDIATION

If, by some unfortunate happenstance we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties.  The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

LITIGATION

If, through the course of mediation we are unable to reach an agreement, the mutually appointed mediator may deem it necessary to resolve the dispute through litigation as a last resort.

 Thank you for visiting my website